Jineshop Privacy Policy — Your data is safe with us

Jineshop collects only the information needed to deliver the best service and ensure platform security. We never collect excessive or unnecessary data.

Jineshop never collects sensitive information — such as religion, political views, or health data — without your consent. Our data collection process is fully transparent and lawful.

Jineshop uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities.

• Account management: To complete registration, login, and identity verification processes.
• Transaction Processing: To accept deposits, process withdrawals, and distribute bonuses.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints and queries quickly and accurately.
• Personalized Experience: To recommend games and promotions tailored to your preferences.
• Responsible Gaming: To monitor your gaming habits and provide support when needed.
• Legal compliance: To meet regulatory requirements.
• Platform Improvement: To analyze usage patterns and improve service quality.

Jineshop never sells, rents, or transfers your personal data to third parties for commercial purposes. This is our core commitment.

However, data may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Game Provider: Limited session data may be shared to ensure proper gameplay.
• Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Security Investigation: Data may be disclosed to relevant authorities in connection with fraud or cybercrime investigations.

Jineshop uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies Jineshop uses:

• Essential cookies: To maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most.
• Performance Cookies: To monitor page load speed and identify technical issues.

Jineshop follows the highest industry standards to protect your data. Our security infrastructure is on par with the banking sector.

• TLS/SSL encryption: All data transmissions are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall Protection: Advanced firewall and intrusion detection system.
• Data Masking: Sensitive information is masked within the system.
• Regular Audits: Regular security audits conducted by independent security experts.
• Data Backup: Encrypted backups are stored on secure servers.

Jineshop retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.

• Active Account: All data is retained for as long as the account remains active.
• Financial transaction records: Up to 5 years as required by law.
• KYC documents: Up to 3 years after account closure.
• Customer Support Contact: Up to 1 year after issue resolution.
• Analytics Data: May be retained long-term in anonymized form.

Your data is securely deleted or anonymized once the designated retention period expires. You may also submit a deletion request at any time.

You have full control over your personal data at Jineshop. Your rights are detailed below:

Jineshop strictly prohibits use of the platform by anyone under 18. We treat the protection of minors as our highest priority.

• Age verification is mandatory at the time of registration.
• Date of birth and national ID are verified as part of the KYC process.
• We do not knowingly collect personal information from anyone under the age of 18.
• Any account found to belong to a minor will be suspended immediately upon detection.

Jineshop may update this privacy policy as needed. We always aim to ensure the policy reflects the latest legal requirements and industry best practices.

• You will be notified in advance of any significant changes via SMS or platform notification.
• Members will be notified at least 7 days before any changes take effect.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, complaints, or data deletion requests related to the Privacy Policy, please contact our support team. Our dedicated privacy team will process your request promptly.

We commit to responding to your request within 30 days of receipt. Urgent security matters are addressed within 24 hours.